1. Online booking and enquiries
Book your session online. New clients can book a free 45-minute consultation. Current clients can book an already agreed 60-minute personal training or sports massage session for £60 after verifying the email address Joanna invited. New paid bookings require active client access; the website checks this against Joanna’s client record. Agree the session and location with Joanna before booking.
Online times follow Joanna’s published availability and current calendar availability, in UK local time (Europe/London). Review the service, venue, date, time and price before confirming. A time is reserved only when the website confirms the booking; a pending or unknown result is not confirmation. Verify your email to check the same request before trying again.
The enquiry form sends a message to Joanna. A submission acknowledgement does not reserve an appointment. Online coaching, group sessions, home visits and other individual arrangements need direct agreement.
Services are provided by Joanna Dymerska, a sole trader trading as Alpha Body. Contact contact@alphabody.uk for enquiries, changes or concerns. Any additional arrangements for an individual programme will be agreed with you before you commit.
2. Services and prices
| Service | Price and arrangement |
|---|---|
| Initial consultation | Free · 45 minutes. |
| One-to-one personal training | £60 for 60 minutes. |
| Sports massage | £60 for 60 minutes. |
| Online coaching | Scope, support and price agreed individually. |
| Pre-arranged group: 5–7 people | £15 per person for a one-hour session. |
| Pre-arranged group: 8 people | £10 per person for a one-hour session. |
Group sessions are for a group you have already organised, with at least five participants. Tell Joanna about changes to group numbers before the session so she can confirm the arrangement.
There is no separate nutrition service advertised through this website. Advice within coaching is limited to Joanna’s competence and the scope agreed with you.
3. Location and access
In-person training can be arranged at Everlast, Poole, or Hybrid Gym, Poole. Everlast membership or day access is separate from the coaching fee. No separate gym membership is required for an agreed session at the private Hybrid training space.
Sports massage is available by arrangement in a private treatment room or at your home, normally within approximately five miles of the BH3 area of Bournemouth. Suitability of the location, access, any travel arrangements and any additional price must be confirmed before an appointment is agreed.
Online coaching can be discussed regardless of your location; Joanna will confirm whether the requested service can be provided.
4. Payment and regular sessions
Payment can be made in cash at the session or through an agreed Monzo Business payment link. Payment timing is agreed directly with Joanna. Choosing cash or Monzo during booking records a preference; it does not confirm payment. This website does not collect card details or take payment.
Regular weekly sessions and preferred times are agreed individually. A discussion about a recurring time does not create a subscription, minimum-term programme or additional charge unless separately agreed.
5. Changes, cancellations and refunds
Please give at least 24 hours’ notice to change or cancel an appointment. You can cancel an online booking through the website when at least 24 hours remain. For less notice, contact Joanna directly. Keep the cancellation or change confirmation.
- At least 24 hours before a paid session: if you have already paid, the payment is held as credit for another session by default. You may request a refund instead.
- Less than 24 hours’ notice or non-attendance: a charge of up to the agreed session fee may apply to reflect the reasonable loss caused by the cancellation. Any charge will take account of costs avoided and whether the time is rebooked; it will not be an additional penalty.
- Free consultation: remains free. This policy does not create a charge for cancelling or missing a free consultation.
- If Joanna cancels: you may choose an alternative agreed session or a refund for the cancelled session.
To move an appointment, contact Joanna or cancel it online at least 24 hours before the appointment and make a new booking. Cancellation and a new booking are separate actions; a replacement time is reserved only when confirmed. Tell Joanna about unexpected circumstances promptly so the available options can be discussed.
These arrangements do not remove any statutory cancellation, refund or other consumer rights. Where a contract made at a distance or away from business premises gives you a cooling-off right, Joanna will explain the applicable information and any request to start the service early before you agree. This page does not assume that every training or massage appointment is exempt.
6. Suitability and consent
Training is adapted through discussion of your goals, experience and relevant needs. Share information that is reasonably needed to assess whether a session is suitable, and tell Joanna about changes before training or massage. An assessment or referral may be needed before proceeding.
Sports massage techniques, including any proposed taping, cupping or tools, are discussed according to your needs and suitability. You can ask questions, decline a technique or ask to stop.
Coaching and sports massage are not presented as a medical diagnosis or a promise to treat an injury. Where appropriate, advice or clearance from a suitably qualified healthcare professional may be needed. Results vary; no specific performance, body-composition or competition outcome is guaranteed.
7. Questions, concerns and your rights
If anything about a service or charge concerns you, contact contact@alphabody.uk with the appointment details and the outcome you are seeking.
Nothing here excludes responsibility that cannot lawfully be excluded or limits your rights where a service is not provided with reasonable care and skill. Agreed terms for an existing appointment are not changed retrospectively by a later website update.
Read the privacy notice for information about enquiries, appointments and the owner’s Google integrations.